Path: utzoo!attcan!uunet!wuarchive!sdd.hp.com!ucsd!qualcom.qualcomm.com!jbg
From: jbg@qualcomm.com (Jeff Gehlhaar)
Newsgroups: comp.databases
Subject: Techinal Support Software
Message-ID: <1990Oct23.021839.20788@qualcomm.com>
Date: 23 Oct 90 02:18:39 GMT
Organization: Qualcomm Inc., San Diego, CA
Lines: 21

This is a posting for a friend who does not have network access.

He works in at a techinal support center here in San Diego.  They are
looking at getting some software package that is either standalone or
coupled with a relational database (Sybase, Oracle, Ingres etc).  He
is considering 4GLs like Progress as alternatives.

The questions: is there software already out there tailor-made to help
such a group to better manage their calls, call history, problem resolutions
etc?  If not, is he better off writing his own in some 4GL, such as Progress
or some database?  Has anybody done something like this before?  Any 
suggestions? Any known pitfalls?

Any help, advice and pointers would be appreciated.  Mark may be reached via
voice phone at (619) 458-5466 during business hours. I may be reached
via email.  Thanks in advance for any information.

Jeff Gehlhaar
Systems Programmer
Qualcomm Inc., San Diego
jbg@qualcomm.com, gehlhaar@nike.qualcomm.com