Path: utzoo!attcan!uunet!zaphod.mps.ohio-state.edu!uwm.edu!bionet!hayes.ims.alaska.edu!accuvax.nwu.edu!nucsrl!telecom-request From: john@bovine.ati.com (John Higdon) Newsgroups: comp.dcom.telecom Subject: Re: Telco "Customer Service" Message-ID: <13877@accuvax.nwu.edu> Date: 21 Oct 90 07:57:58 GMT Sender: news@accuvax.nwu.edu Reply-To: John Higdon Organization: Green Hills and Cows Lines: 35 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 10, Issue 751, Message 7 of 9 Steve Forrette writes: > Anonymous cellular telephone salesman: "This model is nice because it > has true TouchTone. On the older cellular models, even though it's > pushbutton, you have to wait for the number to pulse out when placing > a call." From the Pac*Bell repair "Gotcha" department: Among my many residence lines is one from the #5 crossbar switch -- the rest are on a 1ESS. I am not paying for TT on the Xbar line -- they can't (or don't seem to be able to) turn it off. Anyway, I have noticed for some time that it takes MUCH longer for calls to complete, particularly long distance calls, on the Xbar than on the 1ESS. Why? I don't know -- they both use archaic MF signaling. Being the pill that I am, called repair service and explained that calls seemed to take much too long to complete on the Xbar line. A technician called back and I explained that calls on my ESS lines completed MUCH faster than those on the number I was reporting. He had to take it under advisement. The next day the man called back with the explanation. He did some checking and found that my ESS lines had TT and the reported line didn't. He carefully explained that TT was much faster than rotary. If I were to get TT service on the Xbar line, the problem would be solved. Makes sense to me! The man should be taken to lunch by the sales department. John Higdon | P. O. Box 7648 | +1 408 723 1395 john@bovine.ati.com | San Jose, CA 95150 | M o o !