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From: bilver!bill@uunet.uu.net (Bill Vermillion)
Newsgroups: comp.dcom.telecom
Subject: Re: Why Companies Use Music on Hold
Message-ID: <13879@accuvax.nwu.edu>
Date: 21 Oct 90 17:34:08 GMT
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Reply-To: Bill Vermillion <bilver!bill@uunet.uu.net>
Organization: W. J. Vermillion - Winter Park, FL
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X-Telecom-Digest: Volume 10, Issue 751, Message 9 of 9


In article <13816@accuvax.nwu.edu> dattier@ddsw1.mcs.com (David
Tamkin) writes:

>Maurice Baker wrote way back in volume 10, issue 716 (ok, I'll get
>caught up on reading some day soon, honestly):

>| OK ... how's this for an idea:

>| 	If you're going to be "stacked up" on hold for any length of
>| time, the answering system (tried to choose a suitably generic label)
>| should give you the choice of:

And one I tried gave me a choice of leaving voice mail, or holding.
Since the item was important, I was on site at a customers location
with a hardware problem, I pushed the button that said I would wait.

Every thirty seconds or so I would get a message about everyone being
busy, etc, and THEN about three minutes into holding, it automatically
dumped me into voicemail, and the ONLY choice was to leave a message,
or hang up.

That is WRONG in my book!


Bill Vermillion - UUCP: uunet!tarpit!bilver!bill
                      : bill@bilver.UUCP