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From: gkj@cunixb.cc.columbia.edu (Gregory K Johnson)
Newsgroups: comp.dcom.telecom
Subject: Re: Why Companies Use Music On Hold
Message-ID: <13949@accuvax.nwu.edu>
Date: 24 Oct 90 04:55:09 GMT
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X-Telecom-Digest: Volume 10, Issue 757, Message 6 of 10


In article <13930@accuvax.nwu.edu> msb@sq.com (Mark Brader) writes:

>> M[usic] O[n] H[old] makes *most* people feel more comfortable on the
>> line, so they wait longer before hanging up. ...

>Why, then, is it that I don't seem to know any of these "*most*" people?

I think music-on-hold performs one valuable function.  It indicates to
you that you haven't been disconnected (or, as is often the case, it
lets you detect when you have been disconnected).


Greg