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From: HWT@bnr.ca (Henry Troup)
Newsgroups: comp.dcom.telecom
Subject: What Is ACD? (was Re: Why Companies Use Music On Hold)
Message-ID: <13968@accuvax.nwu.edu>
Date: 23 Oct 90 15:04:00 GMT
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fozzie!stanley@uu.psi.com (John Stanley) writes:
 
> Now, it seems to me that an ACD with ONE entry in the menu is
 
I thought that ACD was Automatic Call Direction (now superseded by
UCD, Universal Call Direction) which distributed calls between a
number of agents (people), not a voice mail system.
 
In Northern Telecom's Practice 297-1001-125 (an obsolete edition
only), I find:
 
   Digital Switching System
   DMS*-100 Family
   Glossary of Terms and Abbreviations
 
   ACD: Automatic Call Distribution
 
   Automatic Call Distribution: A set of Meridian Digital Centrex 
   features that assigns answering machine priorities to incoming 
   calls, and then queues and distributes them to a predetermined 
   group of telephone sets designated as answering positions.
 
I don't know a TLA for voice menu systems - do we need one?
 
*DMS is a trademark of Northern Telecom.
 

Henry Troup - BNR owns but does not share my opinions | Some material is copy
uunet!bnrgate!hwt%bwdlh490 HWT@BNR.CA +1 613-765-2337 | right (c) Northern
                                                      | Telecom