Path: utzoo!attcan!uunet!zephyr.ens.tek.com!uw-beaver!mit-eddie!bu.edu!rpi!zaphod.mps.ohio-state.edu!usc!ucselx!bionet!hayes.ims.alaska.edu!accuvax.nwu.edu!nucsrl!telecom-request From: vances@xenitec.on.ca (Vance Shipley) Newsgroups: comp.dcom.telecom Subject: Re: Autoconnect From DA in PA Message-ID: <14023@accuvax.nwu.edu> Date: 25 Oct 90 00:23:25 GMT Sender: news@accuvax.nwu.edu Reply-To: vances@ltg.UUCP (Vance Shipley) Organization: SwitchView - The Linton Technology Group Lines: 101 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 10, Issue 763, Message 3 of 10 In article <13846@accuvax.nwu.edu> wybbs!ken@sharkey.cc.umich.edu (Ken Jongsma) writes: >Bell of PA as an example. Apparently, when you ask for a directory >number in PA, you get the usual computer generated answer, followed by >the suggestion that for an additional 30 cents, you can be connected >automatically. Presumably, these are for local calls, or perhaps in >addition to the toll charges. This is almost certainly provided from a Northern Telecom TOPS MP system. In my NT Product Handbook the following description is found (sic): TOPS MP TOPS MP (Traffic Operator Position System Multipurpose) is a universal operator system developed to meet emerging call-processing requirements. Designed to allow telephone operating companies to combine multiple operator functions into a single work station, TOPS MP also provides optimal operator efficiency, reliability, and comfort. Through its fully-integrated proprietary interface with DMS-200 and external data bases, TOPS MP offers a universal approach to operator services. Traditionally, separate functions of toll services and directory assistance are combined in the same trunk network, automatic call distributors, and operator teams. In addition to providing multiple data base access, TOPS MP provides integrated alternate billing and audio response for new services, and integrated voice and data interfaces. Such integration consolidates tasks and eliminates the need for seperate management, clerical, and methods of support for each function. DMS-200 TOPS introduced in 1981 TOPS MP introduced in 1987 Product Summary Nomenclature: TOPS MP Features: The initial TOPS MP offering, TOPS MP Version 1, is a Toll and Assistance (TA) system integrating state-of-the-art developments in ergonomics and producing the lowest Average Work Time (AWT) in the industry. TOPS MP Version 2, the latest advance in operator-service capabilities for the telephone operating company, adds Advanced Directory Assistance (ADA) and Intercept (INT) services to the functionality of TOPS MP Version 1. Advanced Directory Assistance offers major improvements over current Directory Assistance (DA) service offerings by including all of today's DA services with the power of a full-service Toll and Assistance tandem switch with Automatic Call Distribution (ACD). Revenue-generating services such as automatic or operator Directory Assistance Call Completion (DACC), ADA branding and per-DA-request billing (with alternate billing service options) are integrated features of TOPS MP Version 2. Intercept on TOPS MP Version 2 provides the full range of intercept services required today, and serves Automatic Intercept Service (AIS), Operator Number Identification (ONI) and Automatic Number Identification Fail (ANIF) intercept, and split referrals. Where appropriate, Version 2 also serves intercept recalls to an operator so that further assistance can be given to an intercepted call. Benefits: TOPS MP supports multiple network trunking arrangements. Advanced Directory Assistance, Intercept, and Toll and Assistance calls can arrive on seperate or combined trunk groups. TOPS MP Version 2, and any Version 1 site with BCS27 or higher software, can support up to 100 entries in the Outgoing Trunk (OGT) list. The OGT list consolidates the OGT,Transfer (XFER), and Assistance functions of TOPS MP Version 1 and TOPS 4 systems. With TOPS MP Version 2, operator-services management can combine all TA, ADA, and INT activities in a fully integrated multipurpose system, or the services can be administered through seperate teams. In either mode, only one ACD group is required to serve all operator service needs, as well as other possible network requirements, such as access tandem functions. With a single ACD group, TOPS MP Version 2 performs the functions that currently require three seperate ACD groups in most applications. To support the administration of TOPS MP, Northern Telecom provides statistical data that allows administration of a universal position system. Statistical data for TA, ADA, and INT are outputted for each basic service and also are combined in order to evaluate total system performance. TOPS MP also goes far beyond the capabilities of current operator-services work stations or personal computer-based systems by allowing telephone operating companies independent access to selected service nodes and data bases, thereby giving management team full control of the office. Vance Shipley SwitchView - The Linton Technology Group (519)746-4460 vances@ltg or ... uunet!watmath!xenitec!ltg!vances