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From: gkj@cunixb.cc.columbia.edu (Gregory K Johnson)
Newsgroups: comp.dcom.telecom
Subject: Re: Autoconnect From DA in PA
Message-ID: <14014@accuvax.nwu.edu>
Date: 24 Oct 90 19:41:59 GMT
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X-Telecom-Digest: Volume 10, Issue 762, Message 7 of 13


In article <13943@accuvax.nwu.edu>  Richard.Lerner@lerner.avalon.
cs.cmu.edu writes:

>[...]  My most recent example of poor design was when
>I called Sprint to be added to their frequent caller program.  The
>number was answered with a phone menu (like the long one above).

>Having the requisite touch-tone phone, I pushed 1.  The machine next
>asked for my account number.  Since I was calling from work, I did not
>have my number handy and I figured that my name would be sufficient if
>someone would listen to it.  So I waited for a time out... "Please
>enter your account number now" ... "Please enter your account number
>now." ... "Please enter your account number now." .... Finally, the
>machine just hung up!!!

AT&T College & University Systems has a brain-damaged computer that
does this also when it asks you for your account number.

But what was most galling was that when I called back and waited for
an operator, the operator couldn't look up my account number!

This is one of many tales of woe with ACUS.  In my opinion their
service is completely incompetent.


Greg