Path: utzoo!attcan!uunet!samsung!dali.cs.montana.edu!uakari.primate.wisc.edu!zaphod.mps.ohio-state.edu!wuarchive!psuvax1!rutgers!elbereth.rutgers.edu!joseph From: joseph@elbereth.rutgers.edu (Seymour Joseph) Newsgroups: comp.sys.apple2 Subject: United Software Industries Bankrupt? Keywords: Mousetalk, Ascii express Message-ID: Date: 22 Oct 90 22:51:57 GMT Organization: Rutgers Univ., New Brunswick, N.J. Lines: 39 I found what I consider a major bug in USI's Ascii Express Mousetalk version 1.51 last year. I called the company and complained. The tech support person I spoke to had never heard of the problem, and was doubtful that it would ever be followed up on. Well, I waited and waited, I tried Applied Engineering's Readylink program as an alternative, but it really isn't as easy to use. Finally about a month ago I decided to call back and follow up on my initial bug report complaint. I called the number I had in the manual (818) 887-5800. It answers with an answering machine that says: "if you reached this message, all our tech support lines are busy. Please leave a message with your name, phone number and reason for calling and we will get back to you as soon as possible." Well, I have called this number on 5 different days at various different times of day, I always get the taped message, I always leave a message and I have never received a call back. (I have an answering machine on my phone too so I would know if they tried...) This leads me to believe that USI is not really operating. Someone is still paying the phone bill, but no one is answering calls. Can anyone else help out with more info about the current status of this company? For your info the bug is: If you have any network printer (laserwriter, AppleTalk Imagewriter) chosen under system 5.02, Mousetalk crashes on launch, whether it has been configured to use a printer or not. It worked fine under older systems. Thanks for any information you can provide. Sincerely yours, Seymour Joseph