Path: utzoo!attcan!uunet!wuarchive!julius.cs.uiuc.edu!apple!agate!eos!shelby!unix!hplabs!hpfcso!hpfcmgw!hpfcse!hpuorfa!bill
From: bill@hpuorfa.HP.COM (Bill Chidester)
Newsgroups: comp.sys.hp
Subject: Re: 3rd Party Vendor For Disk
Message-ID: <140017@hpuorfa.HP.COM>
Date: 19 Oct 90 18:01:23 GMT
References: <1990Oct11.183816.148@hoss.unl.edu>
Organization: Hewlett-Packard, SSR-Orlando
Lines: 44

>khawand> ...  I could purchase some third-party disks for our
>khawand> HP9000s850 that could be added onto our HP hardware
>khawand> maintenance contract.
>
>To my (admittedly limitted) knowledge, HP won't put 3rd party disks on
>an HP maintenance contract.
>
>Rob "I could be wrong... I made a mistake once before"
>----------

   Speaking as somebody who's been wrong a lot, I can tell you that
   HP has supported other vendor's discs (in this case, WORM drives)
   under HP service contract.  It is up to the local service District
   Manager to decide if that is a good business decision -- i.e.,
   we'll go and purchase a service contract from the 3rd party, and
   act as an intermediary  (Given that it is legal and ethical, the
   only real question in solving a problem is "How much can you afford
   to spend?").

   There is usually a stiff uplift for doing this, the accountants claim
   it takes a lot of money to handle and administer "pass through" 
   charges.  It will always be cheaper to go to the original vendor,
   but having a single point of contact, one contract to administer
   (it may cost your organization even more than it costs ours to 
   handle multiple service contracts), may appeal to certain customers.

   At any rate, it might be possible, but the decision is made at the
   local level.  Contact your local HP CE (Customer Engineer) District
   manager.

   ------------------
   hpuorfa!bill                          Bill Chidester
					 Systems Engineer
					 HP Orlando
					 (407) 826-9228
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    The above posting does not represent the opinion or position of 
    Hewlett-Packard company.  The information supplied is the opinion
    of a private individual.

       "No way, man!  I didn't do it!  You didn't see me do it!
	You can't prove anything!"       
					  B. Simpson
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