Path: utzoo!attcan!uunet!zaphod.mps.ohio-state.edu!uwm.edu!umich!accuvax.nwu.edu!nucsrl!telecom-request From: kabra437@pallas.athenanet.com (Ken Abrams) Newsgroups: comp.dcom.telecom Subject: Re: Broken Phone While Out of Town Message-ID: <14073@accuvax.nwu.edu> Date: 26 Oct 90 17:23:12 GMT Sender: news@accuvax.nwu.edu Reply-To: Ken Abrams Organization: Athenanet, Inc., Springfield, Illinois Lines: 34 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 10, Issue 767, Message 7 of 8 In article <13963@accuvax.nwu.edu> heiby@mcdchg.chg.mcd.mot.com (Ron Heiby) writes: >Once I found out (from my home town police) that my home phone was out >of order, I figured that I'd report it to IBT repair, in case my wife >didn't think to use the modem line to do so. Here's where things >started getting really interesting. [Very long and sad story deleted] Although I am not in a policy making position in my company, I DO care. Ron's story is pathetic. Things like this should never happen. Pat was correct that there is a 7(10) digit regular number that will connect you with Repair Service. Now all I have to do is convince the DA staff to change their proceedures to give it out in situations like this. I don't _think_ that will be too hard to do. If a solution is found, I will post it. Either way, I will drop Ron some mail (assuming that the address contained in his original post is a good one). I have forwarded a copy of Ron's message to the DA staff folks (minus his name); I hope that is OK. His words will likely carry more impact than if I tried to translate the story. Ken Abrams uunet!pallas!kabra437 Illinois Bell kabra437@athenanet.com Springfield (voice) 217-753-7965 [Moderator's Note: I know the number, as does Tamkin and a few other Chicago area Digest readers. I did not include the number in the posting because I am not sure IBT wants it published. Thanks for passing it along, Ken. PAT]