Path: utzoo!utgpu!watserv1!watmath!att!att!bu.edu!rpi!julius.cs.uiuc.edu!apple!bionet!hayes.ims.alaska.edu!accuvax.nwu.edu!nucsrl!telecom-request From: cowan@marob.masa.com (John Cowan) Newsgroups: comp.dcom.telecom Subject: Re: NJBell Hates Centrex (or Makes Me Hate It) Message-ID: <14142@accuvax.nwu.edu> Date: 29 Oct 90 18:16:02 GMT Sender: news@accuvax.nwu.edu Organization: The Logical Language Group, Inc. Lines: 38 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 10, Issue 774, Message 12 of 12 In article <14087@accuvax.nwu.edu>, Dave Levenson writes: >A technical explanation of the problem, and of why you >believe it's 'their problem' is sometimes required to convince them >that you know what you're talking about. Sometimes a little technical jargon can work wonders. The other day, I had no dial tone. Being a bit suspicious of the behavior of my cordless phone lately (maybe a new battery is in the works) I promptly plugged in my dumb ole 500 set at the main (and only) jack. Still nothing doing. I walked down the street to a payphone and dialled 611. The usual delays later: Me: "I'd like to report my line, XXX-XXXX out of service." 611: "Are you sure the trouble isn't in your phone, sir?" Me: "Yup -- I checked, and there's no dial tone at the demarc." 611: (sigh of relief). "Okay, that's a big help -- we'll get right on it." It turned out to be a major cable break on my block, and was fixed within 24 hours. And all I know about telecom internals is what I've found out reading the Digest in the last two years or so! cowan@marob.masa.com (aka ...!hombre!marob!cowan) [Moderator's Note: That's nothing! Three years ago I coodunt evun spel Moddoratur, and now I are one. PAT]