Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!sun-barr!apple!bionet!hayes.ims.alaska.edu!accuvax.nwu.edu!nucsrl!telecom-request From: john@bovine.ati.com (John Higdon) Newsgroups: comp.dcom.telecom Subject: Re: Two Residential Lines; Different Owners; Same Class of Service Message-ID: <14150@accuvax.nwu.edu> Date: 30 Oct 90 00:10:57 GMT Sender: news@accuvax.nwu.edu Reply-To: John Higdon Organization: Green Hills and Cows Lines: 32 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 10, Issue 775, Message 8 of 11 Andy Jacobson writes: > When I ordered phone service, the Ohio Bell rep (in their > Xenia office) told me that, because the house was in an area zoned for > single family residences, I could only have the class of service that > the other residents of the house had, which was flat rate metro. While I can't speak authoritatively for Ohio, this is probably bogus. As a general rule, if some rep gives you a line like this you should check the tariffs yourself or at the very least, walk the organization. In Pac*BellLand, there are numerous reps who seem to make it up as they go along. In my own residence, I have measured and unmeasured residence service in addition to WATS (a form of business service) and all in the same Commstar (mini-Centrex) group. From time to time over the years, various reps have been aghast at this mix of services, but there is absolutely nothing in the tariffs that prevent such an arrangement. Do not be fooled by a rep's insistance. Adamacy does not mean legality. If you think you are being given a snow job, ask for a quote on the tariff. Example: I have had numerous Digest readers write about unlisted numbers. Reps have repeatedly insisted that the unlisting charge applies to all unlisted lines and applies even if there is listed service in the individual's name at the residence. In this case, the correct policy is given in the Pac*Bell handbook, but it wasn't until the reps were asked to look it up that the real procedure was quoted. John Higdon | P. O. Box 7648 | +1 408 723 1395 john@bovine.ati.com | San Jose, CA 95150 | M o o !