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From: TERRY@spcvxa.bitnet (Terry Kennedy, Operations Mgr)
Newsgroups: comp.dcom.telecom
Subject: Re: NJBell Hates Centrex (or Makes Me Hate It)
Message-ID: <14160@accuvax.nwu.edu>
Date: 29 Oct 90 23:46:04 GMT
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In article <14038@accuvax.nwu.edu>, gould@pilot.njin.net (Brian Jay
Gould) writes:

> I have been trying to help a non-profit organization cope with the
> people at New Jersey Bell who don't give a s--- whether or not the
> Centrex service works for them.  It all started when it wasn't
> possible to disable call forwarding.  Several calls to NJ Bell over
> two weeks resulted in no action from NJ Bell.

  Well, I co-manage a 600-line chunk of Centrex for my employer (St.
Peter's College) in Jersey City, NJ. We have the option called CCRS
(Customer Con- trolled Rearrangement Service, or Completely Chaotic
Random Scrambling, as you prefer 8-). This is a dialup service that
lets you verify and/or change the service characteristics for each of
your Centrex lines. That's the good news - the bad news is that this
doesn't directly manipulate the switch data- base - it just generates
"requests" to change things. Thus, you can get out of sync with the
switch on occasion.

  On the few cases where that happens, I call the CCRS manager (_not_
repair service) and ask him to re-sync the switch with the database
during the next overnight.

  I have had one case where that didn't help - one bank of lines
wouldn't accept TT dialing, no matter what we did. Repair service
didn't want to hear about it - "You have to configure that in your
Centrex", etc. Finally I got them to run some tests on it - one
complete bank was mis-configured and would not respond to TT.

  In any event, if you have enough lines to justify it (or if you can
convince NJB to give it to you so you'll go away 8-), I'd suggest
getting the CCRS so you can manipulate this stuff yourself.


        Terry Kennedy           Operations Manager, Academic Computing
        terry@spcvxa.bitnet     St. Peter's College, US
        terry@spcvxa.spc.edu    (201) 915-9381