Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!usc!apple!agate!darkstar!ucscb.UCSC.EDU!unknown From: unknown@ucscb.UCSC.EDU (The Unknown User) Newsgroups: comp.sys.apple2 Subject: Re: APPLE 800 LINE Message-ID: <8409@darkstar.ucsc.edu> Date: 1 Nov 90 07:45:22 GMT References: <1953@murdu.oz> Sender: usenet@darkstar.ucsc.edu Organization: University of California, Santa Cruz; Open Access Computing Lines: 63 In article <1953@murdu.oz> traherne@murdu.ucs.unimelb.edu.au (Richard Jordan) writes: >FOR IMMEDIATE RELEASE > >APPLE OPENS NEW TOLL-FREE CUSTOMER ASSISTANCE LINE >FOR HANDLING SALES QUESTIONS AND USER CONCERNS > > The Customer Assistance Center can answer questions about Apple >sales programs and policies. Owners of Apple products should call the >Customer Assistance Center when they believe their problems or >concerns are not being adequately addressed by Apple resellers or by >regularly designated support or service providers. Jeez, when people have specific concerns now about SPECIFIC dealers not supporting the Apple II properly, I think they should call this number (as WELL as sending letters). I'm not AT ALL saying to everyone to right now go call and say "none of the dealers support the Apple II anymore," but if you go to a dealer and they don't have system software or something like that, call this # and complain! (As I said before, also write letters! If it's on paper it's more important!) > When customers call the toll-free number to discuss a sales or >support concern, they should be prepared to provide basic information >including a description of the problem, a list of products being used, >support sources previously contacted and the outcome of the contact. > The Customer Assistance Center includes individuals with Apple >product knowledge and diverse business and computer experience. This >team is backed by a state-of-the-art call tracking system which will >ultimately drive a report system designed to give Apple resellers >fast, detailed feedback on customer concerns. But do they have APPLE II PRODUCT KNOWLEDGE or just Mac knowledge?! > Apple Computer, Inc., founded in 1977 and headquartered in >Cupertino, California, designed and manufactures a broad line of >personal computing products. It has sold more than 7 million personal >computers, more than 2 million printers and hundreds of thousands of >networks. More than 7 million personal computers?!?! According to "popular statistics," there are at least 5 million Apple IIs out there, 1 million of which are GSes... Right?? So Apple IIs outnumber Macs 5 to 2 and there are HALF as many GSes as there are Macs?! Wow! HALF meaning GOOD not half meaning "only half".. Jeez.. With half as many GSes as Macs, it sure seems they'd treat us better! >Apple, the Apple logo and Macintosh are registered trademarks of Apple >Computer, Inc. I thought that Macintosh was a registered trademark of some other company licensed to Apple?! As well as "Classic" (from Coke.. I think that's UTTERLY LAME to be able to trademark/copyright (whichever is correct) "* Classic")... AS WELL as Apple computer having to pay money to Apple Records because the GS does music so well! {Oh, and some Macs too}.. Yes, Apple WAS paying money to Apple Records I believe.. Now they're in litigation about the "no music computers" clause, but I believe there was money exchanged before this relatively recent litigation happened. As another rambling/aside, I was playing Calibus (?) in Cosmocade today with the music through my Bose Roommates, and one of my housemates asked what I was listening to! I said it was a game, and he was surprised, thinking I was listening to a CD or something.. -- /Apple II(GS) Forever! unknown@ucscb.ucsc.edu MAIL ME FOR INFO ABOUT CHEAP CDs\ \"If cartoons were meant for adults, they'd be on in prime time."-Lisa Simpson/