Path: utzoo!attcan!uunet!know!cs.utexas.edu!hellgate.utah.edu!uplherc!giga!unislc!dgb
From: dgb@unislc.uucp (Douglas Barrett)
Newsgroups: comp.sys.atari.st
Subject: Re: Pagestream for sale
Message-ID: <1990Oct25.151840.26876@unislc.uucp>
Date: 25 Oct 90 15:18:40 GMT
References: <13352@sdcc6.ucsd.edu>
Organization: Unisys, SLC Utah
Lines: 95

From article <13352@sdcc6.ucsd.edu>, by atai@sdcc13.ucsd.edu:
> 
> 
> PageStream V 1.8 for sale.  The best DTP program for ST.

I am a PageStream owner.

I got the stuff home and unwrapped it.  The documentation is
useless.  Not only can you not find what your looking for in
many cases it is just wrong.

But, hey no one *really* reads documentation do they?  After
playing with it for a couple of weeks, I think I got a handle
on the thing; and some questions - and comments.

So I call Soft.logik (the name should have been enough to
warn me).  I finally got through to support.  This took 2
days.  I said hey did you know you spell check doesn't work?
They said gee it works just fine here.  I said gee that is 
interesting but it defentely panics my machine.  You get 
address errors. They said oh no not us.  I said did you know
that you dialog boxes are all wrong?  They said hug?  I said
yea - really.
	Are you at a machine now?  Well export some
	text.  Now what does that box say.  hugh?  THE
	******* BIG BOX IN THE MIDDLE OF THE SCREAN THAT
	SAYS MODIFY ALL TEXT ?  That is a dialog box, and
	it is wrong.

	Well may be, but there is nothing I can do about it.

So, hey I can't use the spell checker *at all*, the documentation
should have gone in the trash along with the registration for all
the good they did me.  Sooo, I export my document in ascii and run
a MW C speller.  I hobble a long.

Now I am trying to prepare notes for a UNIX internals class.  Now
I need multiple files open and these files get to 30+ pages each.
Now *everything* panics.  You got it.  Your working along cutting
and pasting - and the next thing you know three bombs.

Soooo.  Finally I figure that maybe just maybe the GEEKS have wised
up.  I give them a call.  This time I get straight through to support.

	Hey I have your stuff and it doesn't work.  Do you
	have any fixes?

	Yea, we got a *brand new* version!  Why haven't you
	upgraded.

	I don't particularly want to through good money after
	bad.  Look I gave you guys a fist full of money already -
	for shit that don't work.  What bugs did you fix between
	releases.  I would consider upgrading if it fixes my
	problems.

	The bugs are too numerous to mention.

	Thats odd when I called you a few month ago you told me
	you had no problems.  That I must be doing something
	wrong.

	Well I can't do anything about that.

	Well, look have you fixed you panics and the spell checker?

	We did a lot of work on the spell checker.  What is a panic.

	You know bombs - BOOM, ALL WORK LOST.

	Well, our code doesn't do that.  That would make it useless.
	I have written literaly hundreds of memos with this and never
	had a problem.

	Gosh, a *whole* memo hugh?  I am having the strangest feeling
	that I have been here before.  I called you a few months ago
	and you told me you had no problems.  Now you tell me that well
	your problems are too numberous to mention, refuse to give me
	a bug list - so I at least have a clue what you think you fixed
	and tell me that any problems I am seeing are an illusion.  So
	the bottom line is this.  I got no problems - and even if I did
	you are not going to do anything about them.  I can buy your
	new stuff if I want it.  But even then if I still have problems
	you aren't going to do anything.  That a fair summary?

	Well I would not have said it like that.

So hey good luck with Soft.Logik.  If you got a lot of money for upgrades -
a lot of patients - and want a DTP system to write *MEMOS* this is just
the package for you.

---------------------------------------------------------------------------
Douglas Barrett                                       I speak for myself
UNIX Systems Programmer
Unisys SLC Utah