Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!uunet!pmafire!geoff
From: geoff@pmafire.UUCP (Geoff Allen)
Newsgroups: comp.sys.mac.apps
Subject: Re: Word 4.0 Lockups
Message-ID: <1990Nov01.212945.29112@pmafire.UUCP>
Date: 1 Nov 90 21:29:45 GMT
References: <3164@mrsvr.UUCP>
Organization: WINCO Computer Engineering, INEL, Idaho
Lines: 34

walkerl@boojum.uucp (Larry Walker) writes:
|I talked to Microsoft again.
|A customer support person there (who prefers to remain anon) suggested that
|he thinks he is seeing a pattern of problems after people upgrade from
|System 6.0.3 to 6.0.[4|5] USING THE INSTALLER. 

Hmmm... I used the Installer to upgrade from 6.0.2 to 6.0.5...

|He believes that using the
|installer to upgrade the System and Finder in place (to avoid having to
|reinstall your DAs and fonts) somehow corrupts something. He claims to have
|had good results asking people to trash the System and Finder from their hard 
|disk, and install them from scratch from the System Tools diskette. (He 
|suggested using Font/DA mover to extract all of your fonts/DAs to a temp
|suitcase file first, to ease the re-install.)

Might be worth a try.

Actually, it's been a few weeks since my last lockup (I don't know why --
I haven't changed anything), so unless it starts up again, I think I'll
hold off. 

|I'd be curious to know if this helps all you non-Dove lockup suffers out
|there...

It might.  Thanks for passing it along.  And thanks to the anonymous
Microsoft support person who suggested it.

I'll be interested in hearing if this solves the problem for anyone.

-- 
Geoff Allen         \  Computers are useless.  
uunet!pmafire!geoff  \  They can only give you answers.
bigtex!pmafire!geoff  \		-- Pablo Picasso