Path: utzoo!attcan!uunet!bu.edu!att!cbnews!cbnewsc!stuart
From: stuart@cbnewsc.att.com (stuart.d.ericson)
Newsgroups: comp.sys.mac.hardware
Subject: Re: JASMINE HARD DRIVES
Summary: Still poor service
Keywords: Jasmine DD80 HardDrive
Message-ID: <1990Oct31.151338.15842@cbnewsc.att.com>
Date: 31 Oct 90 15:13:38 GMT
References: <90296.133058FHSJFC@BYUVM.BITNET> <681@npdiss1.StPaul.NCR.COM>
Distribution: na
Organization: Zorkmid Bank (60187)
Lines: 31

In article <681@npdiss1.StPaul.NCR.COM>, pasek@npdiss1.StPaul.NCR.COM (Michael A. Pasek) writes:
[good experience personally, explains jasmine vs. rodime and chapter 11]
> mailed this), but I just think that Jasmine's gotten a bad rap.
> 
Well, I don't think it was just a 'bad rap'. Their problems with Rodime
caused a LOT of pain to customers.  I sent in a failed drive 9/9/89, they
were kind to send me a loaner, except that it ALSO failed!  I didn't get
a replacement until 2/15/90 - 5 MONTHS without my hard-earned disk.  And
*I* was LUCKY to get ANYTHING those days.  It took over 30 hours on the phone
hassling them.  If you are wondering why I have the exact dates, it is
because the replacement is now experiencing difficulties, so I had to
dredge up all the old paperwork for warranty repair.  

I called them up yesterday, and they quoted me 30-60 days for turn-around
on repair.  What a USELESS warranty!  I guess I'll have to buy a new
disk so I can use my machine for the months that they fix mine.  Some
deal!  From all the reports I've heard, APS is highly recommended for
service and price: 1-800-233-7550.

By the way, does anyone know who was doing those third-party repairs
for Jasmines with Rodime or C.Itoh mechanisms?  I thought I read that
they were honoring the Jasmine warrantees.

Stuart "Well, *I* wouldn't buy Jasmine again" Ericson


-- 
Stuart Ericson                  AT&T Bell Laboratories
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