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From: ccplumb@spurge.uwaterloo.ca (Colin Plumb)
Newsgroups: comp.dcom.telecom
Subject: Re: Broken Phone While Out of Town
Message-ID: <14310@accuvax.nwu.edu>
Date: 4 Nov 90 06:27:23 GMT
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X-Telecom-Digest: Volume 10, Issue 788, Message 10 of 10


I had a similar experience when I tried to report a problem in
Baltimore, Maryland from Toronto, Ontario.  I tried umpteen different
operators and directory assistance people and kept getting told that
the repair department definitely did not have a 7-digit number and I
should dial 611.  But that gets me Bell Canada, you moron, and the
problem isn't *in* Canada!  Bell Canada, unfortunately, didn't have
any ideas either.

Eventually I decided I wasn't going to waste my time trying to improve
their service when they so clearly demonstrated they didn't care.

(This was a few years ago, and by now I've forgotten what the problem
was, but it was quite clear it was at the remote end.)


Colin