Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!sun-barr!rutgers!cunixf.cc.columbia.edu!cunixd.cc.columbia.edu!kyt
From: kyt@cunixd.cc.columbia.edu (Kok Yong Tan)
Newsgroups: comp.sys.mac.games
Subject: Re: Need recommendations for mail order
Message-ID: <1990Nov6.230519.10921@cunixf.cc.columbia.edu>
Date: 6 Nov 90 23:05:19 GMT
References: <657479631@cricket.cs.duke.edu> <2621@ux.acs.umn.edu>
Sender: news@cunixf.cc.columbia.edu (The Daily News)
Organization: Columbia University
Lines: 39

In article <2621@ux.acs.umn.edu> ehall@ux.acs.umn.edu (Kevin Hausen) writes:
> {stuff deleted}
>I recommend MacConnection (1-800-334-4444) or MacWarehouse (1-800-255-6227).
     	       	    	      	   	       ^^^^^^^^^^^^

Whatever you do, don't touch MacWarehouse with a ten foot pole.  It's all very
well if your shipment arrives defect-free.  However, getting a replacement item
from them is worse than pulling teeth and their staff will tell you anything to
get you off the phone.  I ordered a SCSI cable that was defective and they
promised to send me a replacement "immediately upon receiving the defective
cable."  My protestations that I needed the cable immediately fell on deaf
ears.  It has been five BUSINESS days since I ordered the cable.  I called them
and the new story is that I get a replacement "when they finish processing it"
(however long this will take, they couldn't tell me).

This is a mere $25 item and they had my credit card number.  If I didn't return
the defective cable to them, they could always charge my card again.  But NOOO,
they couldn't do such a thing.  When I ordered 4th Dimension from MacConnection
and the box arrived without the 4D diskettes (a packaging error by ACIUS),
MacConnection immediately sent me a new package on condition that I send the
defective item back to them and this was a bigger ticket item at $469.  I was
up and running in three BUSINESS days from the time of my order.

So, since both companies have similar prices, I'd suggest that everyone stay
away from MacWarehouse and patronise MacConnection instead.  They're much more
professional an outfit.

DISCLAIMER:  I AM JUST A SATISFIED CUSTOMER OF MACCONNECTION, NOTHING MORE.





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