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From: duga@merlin.cvs.rochester.edu (Brady Duga)
Newsgroups: comp.sys.mac.games
Subject: Re: Need recommendations for mail order
Message-ID: <10267@ur-cc.UUCP>
Date: 7 Nov 90 15:32:09 GMT
References: <657479631@cricket.cs.duke.edu> <2621@ux.acs.umn.edu> <1990Nov6.230519.10921@cunixf.cc.columbia.edu>
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Organization: Center for Visual Science, U. of Rochester
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In article <1990Nov6.230519.10921@cunixf.cc.columbia.edu> kyt@cunixd.cc.columbia.edu (Kok Yong Tan) writes:
>In article <2621@ux.acs.umn.edu> ehall@ux.acs.umn.edu (Kevin Hausen) writes:
>> {stuff deleted}
>>I recommend MacConnection (1-800-334-4444) or MacWarehouse (1-800-255-6227).
>     	       	    	      	   	       ^^^^^^^^^^^^
>
>Whatever you do, don't touch MacWarehouse with a ten foot pole.  It's all very
>well if your shipment arrives defect-free.  However, getting a replacement item
>from them is worse than pulling teeth and their staff will tell you anything to
>get you off the phone.  I ordered a SCSI cable that was defective and they

Hmm... I had a problem with some software MacWarehouse sent me. It had to be
returned for a replacement. When I talked to the service person on the phone,
they said I would get the replacement in 2 days, but it ended up taking a
week. But, they did replace it within a day of their processing the 
replacement. When the airborne person came by to pick it up, she said
that she see's returns very frequently from MacWarehouse (she even knew
their zip code). 

Apperently what the service person didn't tell me was that you can return an
item for credit, and repurchase the replacement. That way, you can get the
replacement as early as the next day.

--Brady