Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!uunet!mjbtn!raider!root
From: root@raider.raidernet.com (Bob Reineri)
Newsgroups: comp.windows.ms
Subject: HP Paintjet/WFW
Summary: Can you help ?
Keywords: Slow
Message-ID: <18@raider.raidernet.com>
Date: 6 Nov 90 02:55:41 GMT
Distribution: comp
Organization: RaiderNet Public Access Unix, Murfreesboro, TN
Lines: 47

I sure hope someone out there can help. 

We are running and HP Vectra ES-12 (286/12) machine with 1 mb of memory using
Windows 3.0 and WfW 1.1. The printer is a Hewlett Packard Paintjet. The problem
is that printing is so slow as to be unbearable. It takes 20 minutes to print
a two page document. This is completely unacceptable to our controller, whom
I recommended this setup to (Of course, I can always use it to update my
resume) :-)

The problem as I perceive it is that the printer is in graphics mode all the
time, using Windows generated fonts, ie, the printhead makes multiple passes
to print a single line of text, like a bitmap or something would do. I can not
get it to use the printers built in fonts, which are considerably faster - 
Microsoft Word for DOS runs just fine, and prints acceptably. It also prints
a complete line of text at a time. So I guess what I'm saying is that I need
Windows to use the printers built in fonts. BUT IT WON'T!! They don't even
appear in the fonts box. Yet my Epson LQ2500's built in fonts work just
fine. Why not the PaintJet's ?

Other things I have tried:

* Turning off print manager. Some help, but almost unnoticable.

* Attached printer to a 386/25 with 4 mb of RAM.  No big difference.

I tried the Microsoft support line, but they were of little or no help. They
told me to "add more memory" to my Paintjet. The Paintjet doesn't accept any
memory - the poor silly fool was obviously confusing it with a LaserJet.
(Sadly, this is not the first time this sort of thing has happened.) Sheez.
How exasperating, after a 20 minute "hold". Fine product, lousy support.

But I digress. At this point, I'm willing to try anything. In desperation,
I ordered up a 256k print buffer for this setup. It may work, but I don't
really think so. Management is at the point of considering other software.
I'd prefer to build on a Windows base, but so far we haven't made much of
a showing. Any help, suggestions, or tranquilizers appreciated.

[Microsoft, are you listening ? Why not have some guru call me and let's get
this thing fixed and move ahead...]

Bob
Daytime Phone (615) 849-4390 direct.
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