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From: ckp@cup.portal.com
Newsgroups: comp.dcom.telecom
Subject: Need Help With Scheduling Software
Message-ID: <14596@accuvax.nwu.edu>
Date: 11 Nov 90 14:30:50 GMT
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X-Telecom-Digest: Volume 10, Issue 811, Message 8 of 11


Has anyone had any experience with a scheduler for ACD staff that is
both effective and efficient?  The product we are currently struggling
with is called NAMES-10, it's an MS-DOS based package marketed by
AT&T.

It's extremely difficult to use and our supervisory staff spends an
excessive amount of time attempting to get it to meet our needs.  We
have a situation here where the tail (software) is wagging the dog
(organization).

Any and all recommendations are welcome.  Within reason, money is no
issue at this point in time.  We need something that will help us
cover our volumes effectively, without dooming our supervisors to
endless attempts to 'fool' the system into meeting our needs.

Many thanks.


Christine
ckp@cup.portal.com