Path: utzoo!utgpu!news-server.csri.toronto.edu!rutgers!dimacs.rutgers.edu!mips!sdd.hp.com!samsung!uunet!pilchuck!nwnexus!roper From: roper@nwnexus.WA.COM (Michael Roper) Newsgroups: comp.windows.ms Subject: Re: hDC Windows Express bug? Message-ID: <428@nwnexus.WA.COM> Date: 13 Nov 90 08:46:59 GMT References: <4891@rex.cs.tulane.edu> <423@nwnexus.WA.COM> Reply-To: roper@nwnexus.UUCP (Michael Roper) Distribution: usa Organization: hDC Computer Corporation, Redmond WA Lines: 44 Mark Medici writes: > I for one, and I am sure the general public, are > getting sick and tired of being forced to wait and > pay for bug fixes in the form of upgraded versions. I share your frustration, Mark. hDC is committed to producing high-quality products. All of our products undergo rigorous internal and beta testing and we don't ship a product until all known bugs have been fixed. Unfortunately, minor problems such as the one that prompted your article do occasionally surface after the product has shipped. However, establishing a policy of immediate bug fixes and updates is expensive -- an expense that would be directly reflected in higher product prices. The problem with this approach is that the higher price now includes an "insurance premium" that most customers will never benefit from -- and even those that do may decide that the benefit is insufficient to justify the cost. By releasing only high-quality products and incorporating minor bug fixes into the next version of a product, the original cost to the consumer is minimized. As for upgrades, the policy of hDC has always been to charge only a nominal fee for a new version of a product. Both Windows Express 3.0 and FirstApps 1.0 (formerly Windows Manager) retail for $99. The upgrade cost for either is $19.95, for both it is $34.95. > If an advertised feature is not working as described, the > publisher/marketer should make the necessary reparations > without charge... If the "Maximize Automatically" feature is broken on your machine and because of this you decide that Express is no longer worth the price you paid for it, please contact hDC to arrange for a full refund. Michael Roper Product Lead, Windows Express hDC Computer Corporation