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From: JDurand@cup.portal.com
Newsgroups: comp.dcom.telecom
Subject: GTE Mobilnet's Response
Message-ID: <14781@accuvax.nwu.edu>
Date: 17 Nov 90 17:36:32 GMT
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X-Telecom-Digest: Volume 10, Issue 830, Message 8 of 8


In Message-ID: <14712@accuvax.nwu.edu> john@bovine.ati.com (John
Higdon) writes:

>I had no actual conversation with anyone at GTE Mobilnet today
>concerning their blocking of international dialing. We played

>And then the surprise. There was a message informing me that
>international dialing had been reinstated on my two accounts! There
>was no other comment, but IDDD does work on my cellular phones.

I called the local GTE customer service number (*611, San Jose, CA
area) and to my surprise they answered before my batteries died! (8-)
I asked about getting IDDD turned back on since I have customers in
several countries.  The CS person told me to dial *111 (trouble
number, sometimes answered).  The person there told me to call Roxann
Metzger (sp?) at the original CS number.  I finally got through to her
and within an hour of talking to her my phone was working again.
Since she didn't argue more than a minute or two, I assume John had
just gotten done with her (thanks John).


Jerry Durand, Durand Interstellar, Inc., 
408 356-3886,    jdurand@cup.portal.com