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From: raj@hpindwa.cup.hp.com (Rick Jones)
Newsgroups: comp.dcom.telecom
Subject: Re: Microsoft Use of 900 Number for Tech Support
Message-ID: <14892@accuvax.nwu.edu>
Date: 21 Nov 90 04:40:16 GMT
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Stepping away from Microsoft specifics...

I think that using a 900 number is something of an interesting idea
for providing support on a time and materials basis (ie no support
contract). However, it would seem most apropriate as a supplement for
a service contract type of support plan rather than the only method of
support. Apart from that, it seems like a good way to be able to
charge for support with minimal overhead. (ignoring the debate over
free support of PC software...)

The offensive part of it would be where you call and get connected
with Joe Q. Buffoon support person. In that case however, the offense
should be taken at Buffoon rather than the 900 number.


Richard Anders Jones   | MPE/XL Networking Engineer
Hewlett-Packard  Co.   | No 900 number yet...
Being an employee of a Standards Company, all Standard Disclaimers Apply