Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!uunet!rick
From: rick@uunet.UU.NET (Rick Adams)
Newsgroups: comp.dcom.modems
Subject: Re: Telebit Fails under impairments in PC Magazine tests
Summary: Telebits response
Message-ID: <113087@uunet.UU.NET>
Date: 1 Dec 90 00:04:36 GMT
References: <326@comtst.UUCP> <335@adept.UUCP>
Organization: UUNET Communications Services, Falls Church, VA
Lines: 54

UUNET (as a Telebit distributor) received a copy of the following letter
from Telebit to PC Magazine today:

November 27, 1990

Mr. Bill Machrone
Editor-in-Chief & Publishing Director
PC magazine
One Park Avenue, 4th Floor
New York, NY 10016

Dear Mr. Machrone:

This letter is in response to your review of the Telebit T2500 modem
which appeared in the December 11, 1190 issue of PC Magazine. Telebit
Corporation disputes the results of this review and questions the
credibility of the testing.

Author Mike Byrd states, "Because it did not pass the impaired line
tests, we cannot recommend this (Telebit) modem." Telebit Corporation
believes this conclusion to be flawed and based on faulty test
conditions and procedures. In fact, it was clearly demonstrated that an
aborted PC file transfer caused the lack of data transfer. The modem
itself did not in any way contribute to or relate to the authors
difficulties; moreover:

1.      Tests conducted by Telebit technicians and provided to PC Magazine
	verify that incomplete file transfers were caused by a bug in
	HyperAccess/5 software.  Telebit Technicians removed the T2500
	modem from the test setup, establisihing a direct connection;
	the problem continued to occur.  There could not have been any
	element of the difficulty attributable to the Telebit modem.

2.      Telebit's technical support personnel offered several solutions
	to the editors to correct the alleged problem and which would
	have resulted in a successful file transfer over impaired lines.
	Telebit is at a loss to explain why these solutions were not
	implemented.

These testing inaccuracies are a disservice to both Telebit Corporation
and the readers of PC Magazine.

Telebit Corporation has earned an outstanding reputation as a leading
manufacturer of high-performance dial-up communications products and we
strongly believe that a full retraction of the erroneous test results
is in order. Should PC Magazine wish to retest the T2500 or, indeed,
any Telebit products, Telebit will be more than pleased to provide
evaluation units along with guidance on correct testing configurations
and procedures.

Sincerely,

Mark Huntizinger
Director, Product Marketing