Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!usc!apple!agate!shelby!rutgers!bagate!cbmvax!cbmehq!cbmfra!swinjm!forgeas
From: forgeas@swinjm.UUCP (Jean-Michel Forgeas)
Newsgroups: comp.sys.amiga.tech
Subject: Re: Submitting bug reports (was Re: Query for the Net
Message-ID: <184600f5.ARN02420@swinjm.UUCP>
Date: 27 Nov 90 10:29:09 GMT
References: <micke.99147@slaka.sirius.se> <sutela.659610803@polaris>
Reply-To: forgeas@swinjm.UUCP (Jean-Michel Forgeas)
Followup-To: comp.sys.amiga.tech
Organization: The Software Winery
Lines: 25

In article <sutela.659610803@polaris>, Kari Sutela writes:

> micke@slaka.sirius.se (Mikael Karlsson) writes:
>
> >I can only agree with Alain. Here's my bug of the month:
> >[...]
>
> Has somebody forbidden to use ordinary mail (like letters) for customer
> support? Has worked quite well for me and I don't consider it too expensive
> (about $.75 for overseas airmail). Just address your letters to Technical
> Support or similar.
>
> Of course, email support is nice but I wouldn't blame companies which won't
> (can't) provide it.

Of course I wouldn't too. But:
Posting a bug report on the net makes it available to everybody.
If you mail or email I cannot see it, which would in some cases save
me from debug time.
--
                                     \___/
Jean-Michel Forgeas                   \-/
cbmvax!cbmehq!cbmfra!swinjm!forgeas    |    The Software Winery
                                      -^-
                           And, where is the universe ?