Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!swrinde!elroy.jpl.nasa.gov!lll-winken!quintro!bep
From: bep@quintro.uucp (Bryan Province)
Newsgroups: comp.sys.apollo
Subject: INSTANT Apollo? :-(
Keywords: slow
Message-ID: <1990Nov27.165359.6229@quintro.uucp>
Date: 27 Nov 90 16:53:59 GMT
Reply-To: bep@quintro.UUCP (Bryan Province)
Organization: Glenayre Electronics
Lines: 22

Has anyone else been having problems with INSTANT Apollo?  Their service has
been rotten.  We've had to wait several weeks for DQC cables to arrive.  We
broke one and couldn't use one of our workstations for that time.  But our
recent fiasco takes the cake.  We placed an order for 3 port serial
connectors on 10/25/90.  We were told that we could expect delivery within a
few days (INSTANT Apollo, right?).  A week after that deadline passed I
called back and found out that they were on back order and would be in on
11/19/90.  They have no means of informing customers of this.  Today I called
them (11/26/90) and they said it would be another week (yea, right!).

I suggest going ANYWHERE else if you really need networking hardware quickly.
I used to be very impressed with instant Apollo but since the HP takeover
they still haven't got their parts situation straightened out.  I would
suggest trying Halmark Electronics in Earth City, MO. (800) 325-1021.  I've
gotten real good sales support from them in the past.  I realize that back
orders do happen but at least they could have been more up front about it
when the order was placed or at least notify us.
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Bryan Province     Glenayre Corp.           quintro!bep@lll-winken.llnl.gov
                   Quincy,  IL
         "I've fallen, and I can't get up!"  - Buster Douglas