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From: dl1@ukc.ac.uk (D.Langford)
Newsgroups: comp.sys.mac.apps
Subject: Good Service!
Message-ID: <6324@harrier.ukc.ac.uk>
Date: 27 Nov 90 23:29:41 GMT
Organization: Computing Lab, University of Kent at Canterbury, UK.
Lines: 23

There is frequently comment on the net about poor service. I've
just had an example of very /good/ service; it seemed appropriate to
pass out a bouquet!

I bought Reference Software's 'Grammatik Mac' a while back; when I heard
from a friend that there was an upgrade - and I hadn't got it - I rang them
in annoyance. It was only then I realised I hadn't sent in the registration
card...

Without waiting for the card, they sent me the complete upgrade package:
disks, heavy manual.. it cost $8:50 just in airmail.

They didn't charge a bean.

Now that's what I /call/ a good upgrade policy!

Usual disclaimers.

- duncan

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duncan langford   university of kent at canterbury, UK    dl1@ukc.ac.uk
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