Path: utzoo!censor!geac!torsqnt!news-server.csri.toronto.edu!cs.utexas.edu!usc!pollux.usc.edu!kjh
From: kjh@pollux.usc.edu (Kenneth J. Hendrickson)
Newsgroups: comp.dcom.modems
Subject: Practical Peripherals Tech Support
Message-ID: <28617@usc>
Date: 4 Dec 90 22:06:08 GMT
Sender: news@usc
Organization: EE-Systems, USC, Los Angeles
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Nntp-Posting-Host: pollux.usc.edu

I called PPI Tech support about 15 minutes ago.  They were very friendly.

The technician I talked to (Roland) said that the problems I was having
probably indicated that I just "got lucky", and got a bad modem.  This
may be true, as at least one person on this newsgroup has no problems
with his 9600SA.

I only live about 50 miles from PPI.  Roland suggested that if I was
willing to drive up to them, he would swap the modem I had for a good
working one, that he would have tested beforehand.  I asked him if he
would do this any number of times, in case I got more than one bad one.
He said that he would.  They seemed very eager to please.  

Based upon the fact that at least one person has a good modem and has
experienced no problems, and since I live so close to PPI, and since
PPI seems so eager to please, perhaps I will take delivery on the modem
that I ordered from the mail order place.  More on the saga as it
develops ...

-- 
favourite oxymorons:   student athlete, military justice, mercy killing
Ken Hendrickson N8DGN/6       kjh@usc.edu      ...!uunet!usc!pollux!kjh