Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!usc!apple!portal!cup.portal.com!Ordania-DM
From: Ordania-DM@cup.portal.com (Charles K Hughes)
Newsgroups: comp.sys.atari.8bit
Subject: Re: Atari 800  help
Message-ID: <36565@cup.portal.com>
Date: 5 Dec 90 05:24:09 GMT
References: <1990Dec4.040418.9487@ux1.cso.uiuc.edu>
  <4113@vela.acs.oakland.edu>
Organization: The Portal System (TM)
Lines: 29

>
>My roommate has an 800, and has had it for 11 years.  He has
>wanted me to ask for help from the net for some time now. 
>
>His disk drive went on the bum, and he doesn't know what to do.
>Where can he get it fixed/aligned.  We called Atari, but they
>don't care about the old machines; they are no help.
>

  Call up Customer Service at Atari (sorry, I don't have the number) and
ask them what their current exchange rates are.  The last time I checked
they were willing to take a 1027 printer and $75 and give you one of their
newer printers.  They also did the same for broken 800xls, xes, etc.
I think they even do it for disk drives.  In any case, give them a call
and ask about their exchange program.  If they tell you that they have
no idea of what you are talking about, ask to speak to someone higher
up.  They DID have this program, whether they still have it for the 
8-bits (since they no longer manufacture them) or not, I don't know.

>
>Thanks for any help!  Please E-mail me for any responses to this. :-)

  I posted this because others on the net will probably be interested.

>
>Steve Haak
>Biochemistry Dept.

Charles_K_Hughes@cup.portal.com