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From: C.R.Ritson@newcastle.ac.uk (C.R. Ritson)
Newsgroups: comp.sys.encore
Subject: Call Management Centre
Keywords: call management cmc e-mail
Message-ID: <1990Dec3.171544.15576@newcastle.ac.uk>
Date: 3 Dec 90 17:15:44 GMT
Sender: C.R.Ritson@newcastle.ac.uk
Organization: Computing Laboratory, U of Newcastle upon Tyne, UK NE1 7RU.
Lines: 22

I am the system manager for a pair of Encore Multimaxes, and sometimes
have  to  report  bugs,  or ask encore for advice.  Being on the wrong
side of the atlantic for easy phone  access  (There  is  no  technical
Umax4.3 support in the UK, only Umax V) I prefer to use e-mail.

I  have been asked to use the (new?) call management centre that is on
cmc@encore.com.  I never get replies from them.  Sometimes the message
has obviously been passed on to a technical support person so I get  a
reply.   What  I  would also like to see is an acknowlegement straight
from the CMC, giving me the call number and  some  indication  of  the
priority that has been assigned to it.  That way if I am still waiting
a week later, I can chase up the problem.

Does  anybody  else get a quick responce from cmc@encore.com?  (We ARE
paying for software support, and I DO quote my customer number on  the
e-mail).

Chris Ritson
--
PHONE: +44 91 222 8175              Computing Laboratory,
FAX  : +44 91 222 8232              University of Newcastle upon Tyne,
TELEX: uk+53654-UNINEW_G            UK, NE1 7RU