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From: mikey@shuksan.UUCP (Mike Fields)
Newsgroups: comp.sys.ibm.pc.misc,comp.sys.ibm.pc.hardware
Subject: Re: mail order problem with Techcom
Summary: A good mail order experience for a change
Keywords: mail order problem
Message-ID: <350@shuksan.UUCP>
Date: 5 Dec 90 19:56:00 GMT
References: <225@racsys.UUCP>
Followup-To: poster
Organization: The Boeing Co., MMST, Seattle, Wa.
Lines: 58

In article <225@racsys.UUCP>, joann@racsys.UUCP (Jo Ann Rachor) writes:
> 
> It has been a while since I have come face to face with discrimation against
> females in the computer industry.  I remember the days of being ignored by
   ...
> tough.  But today takes the cake...
> 	
> I made a call to TECHCOM LAB. (AKA Friendly (who are they kidding) Computers
> and Kawaid) to inquire about an order placed by my husband on November 13.
> UPS Blue.  When I asked about the promised overnight delivery I was told 
> "WOMAN, GO BACK TO THE KITCHEN AND LET YOUR HUSBAND HANDLE THIS PROBLEM."
> Needless to say I was appalled.
> 	
> So write off another mail order source who only offers hassles and put downs.
> 	
> BTW, TECHCOM LABS, located in Monterey Park California, had no problem 
> processing a charge to my VISA account on November 16th.
> 
> 	Caveat emptor....
> 	
> 	Jo Ann O. Rachor
> racsys!joann@flight.hf.intel.com


And now for some GOOD news - I just had an experience which reminded me
of the roadrunner cartoons - wyle goes to the mailbox to order something,
waits 15 seconds and the mail truck shows up with his order.  Same thing
just happened to me (well almost anyway).  I was looking for some 
software (hijaak, adobe type mgr ) as well as the adobe postscript
cart. for the laserjet printer.  PC Connection in NH (back there on the
east coast :-) for you out-of-towners) had the items listed in their
add in PC Mag (it is usually 5 or 6 pages).  I called them at
800-243-8088 (strange the number of places associated with pc's that
have 8088,8086 etc associated with their phone numbers!!) and was told
that adobe type mgr and the postscript cart were in stock and hijaak was
on back order for 2 weeks or so.  I ordered using my credit card about
noon on tuesday (I live in Washington - the west coast version).  
When I got home wednesday (yes the next day) the package was sitting
on my door and from the fact that it was cold and damp, it had been sitting`
there for some time!  (they must have known what I was going to order and 
sent it last week????).  Two days later, my copy of hijaak shows up --
talk about fast service - all charges were correct (hijaak was billed when
it shipped since it was later) and I was not billed for shipping on the
back ordered item.  On top of that, the sales person was very polite --
sort of like they wanted to please me instead of it being my "duty" to
take my business to them (I refuse to do business with ANY places in
New York based on past experiences).  

Just thought I'd put in a plug for someone who IS trying to run a
good business!!

mikey

-- 
Mikey (yes "he likes it!")
=======================================================   Mike Fields
uw-beaver!ssc-vax!shuksan!mikey  (206) 657-6136 [work]    12022 NE 138th Pl.
     uunet!bcstec!shuksan!mikey  (206) 821-3492 [home]    Kirkland, Wa. 98034