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From: Grant.Downey@p0.f9.n381.z1.fidonet.org (Grant Downey)
Newsgroups: misc.handicap
Subject: Re: Closing the Gap
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Date: 4 Dec 90 16:12:29 GMT
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[This is from the Blink Talk Conference]

Dog you really couldn't have said it better but there are a couple of 
things I'd like to elaberate on.  As technology becomes more and more 
important inthe work place, home, and in a blind person's life, I 
believe that the smaller companies will prevail because of their 
ability to provide personal service.  I have been dealing with the 
"large" comanies" but have gotten much better response from the smaller 
companies when it came to obtaining information aboutproducts, prices 
and so fourth.  That sort of service stands out in the buyers mind when 
it comes time to spend the GRANT money once it comes.  Sometimes you 
can't make an instant sale as so many people out there want to do but 
by keeping friendly and interested when the sale can be made then it 
will be that company that will be remembered.  I think there are many 
organizations like the one I work for that run on shewstring budgets 
that go from GRANT to GRANT and I don'tknow if there are others out 
there who feel the same way but the high presure from the larger 
companies just flat turns me off and makes me want to put a black mark 
by their name.  
Doug, keep up the good work, the friendly and helpful approach works in 
the long run.  You and the many other small companies out there are 
going to be the ones who willmeet the needs of the blind and visually 
empaired of this country.  People like calling a comany and not being 
met with a busy signal over and over again or getting a rude answer for 
technal support. People don't like getting the run around on technacal 
support.  and blind people just like the sighted like to feel like they 
are an important customer andyour company in particular and some of the 
others really try to keep that philosophy.  Thank goodness. Grant

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