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From: kdarling@hobbes.ncsu.edu (Kevin Darling)
Newsgroups: comp.sys.amiga
Subject: Re: HAM-E WARNING !!! (mostly for overseas customers)
Message-ID: <1990Dec9.144547.4006@ncsuvx.ncsu.edu>
Date: 9 Dec 90 14:45:47 GMT
References: <1990Dec4.201207.22116@ims.alaska.edu> <1990Dec6.173548.11452@ericsson.se> <8438@dog.ee.lbl.gov> <1990Dec7.145143.12835@ericsson.se>
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[ Forwarded from Ben Williams @BlackBelt <76004.1771@compuserve.com> ]:

TO Tommy Peterson:

The power supply issue is a rough one. Europe offers different 
voltages, different plugs to go in the wall, and a lower line 
frequency, which, for a wall wart, requires a larger, heavier 
unit. Rather than increase the price to the European customers, 
we elected not to try to handle the power supply issue here. 
The cost to you would be severe, in additional shipping costs 
and the extra cost to us of the more sophisticated power supply.

The software policy has been changed; we've been convinced that 
it's going to have to be that way, even though the software is 
PD and can be found in many places besides our BBS... the fact 
is that many people don't have modems (believe it or not :^) 
So, you can get the software upgrades, for a $10 handling charge 
and whatever the shipping is to Europe for it.

The ARP library was a bad mistake on our part. We were using 
SuperView... it crashes when it reads odd-length hunks, though, 
so we tried to find a good viewer to replace it with. We picked 
up "Mostra" from the net, and, since ARP was in the machine it 
was tested in, never realized that it required ARP. As a result, 
several hundred units went out with that idiot mistake (and idiot 
program) on them. Black Belt does not support the use of ARP 
in any way, shape or form, and we apologize for the mistake. 
Mostra is just a file viewer, though, so the images can still 
be shown by just about anything you can find.

To the fellow who thought there are two versions of the HAM-E, 
PAL and NTSC. No, not so. There is one version, works with both 
systems. We remove the power supply, insert the notice, and ship 
the units.

Email replies should go to Ben Williams at <76004.1771@compuserve.com>