Path: utzoo!censor!geac!torsqnt!news-server.csri.toronto.edu!cs.utexas.edu!swrinde!zaphod.mps.ohio-state.edu!pacific.mps.ohio-state.edu!linac!att!cbfsb!cbnewsc!chapin
From: chapin@cbnewsc.att.com ( Tom Chapin )
Newsgroups: comp.unix.sysv386
Subject: Re: Kudos to Interactive for support
Keywords: great job
Message-ID: <1990Dec7.162037.12256@cbnewsc.att.com>
Date: 7 Dec 90 16:20:37 GMT
References: <318@iphase.UUCP>
Organization: Hickory Ridge - Lisle, IL
Lines: 20

Floyd Ferguson writes:
> I called the support number, and lo and behold, I found a company that
> has done phone support right! 
> 
> Well, I spoke with Eric. Eric was knowledgeable, helpful, and, most
> important of all, available. 
> 
> So, my problem is fixed, and I am impressed. Very impressed.
> Congratulations, Interactive. And thanks.

It's getting on toward annual review time at a lot of companies.
Would you consider finding out who Eric's boss is and putting it
in writing?

And of course for those times when service is truly beyond all
possible expectations, you can always look for a General Manager
or Director somewhere to send it to...

-- 
     tom chapin                att!hrccb!tjc         tjc@hrccb.att.com