Path: utzoo!utgpu!news-server.csri.toronto.edu!rutgers!usc!sdd.hp.com!zaphod.mps.ohio-state.edu!casbah.acns.nwu.edu!accuvax.nwu.edu!nucsrl!telecom-request From: William.Degnan@f39.n382.z1.fidonet.org (William Degnan) Newsgroups: comp.dcom.telecom Subject: Re: A Problem With C & P Message-ID: <15433@accuvax.nwu.edu> Date: 14 Dec 90 16:01:43 GMT Sender: news@accuvax.nwu.edu Organization: TELECOM Digest Lines: 39 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 10, Issue 883, Message 8 of 9 On Dheeraj Sanghi (dheeraj@cs.umd.edu ) writes to All: DS>I am having a dispute with C & P) ?Bcregarding some credit that DS>is due to me. I have tried to solve it with them for last one year, DS>but to no avail. Would someone on the net-land suggest where all I DS>can take my case so that a settlement is reached fast. You can write to John Glynn, Office of People's Counsel, American Building - 9th fl., 231 East Baltimore St., Baltimore, MD 21202. The phone number is (301) 333-6046. However I suspect that a letter will actually be faster. This is an agency of your state goverment that acts as a consumer advocate for residential and small-business utility ratepayers. I suspect that the C&P will dread a call from the OPC almost as much as they would a call from me. Let us know how you make out. Disclaimer: Contents do not constitute "advice" unless we are on the clock. William Degnan | wdegnan@mcimail.com Communications Network Solutions | !wdegnan@at&tmail.com -Independent Consultants | William.Degnan@telemail.com in Telecommunications | UUCP: ...!natinst!tqc!39!William.Degnan P.O. Drawer 9530 | ARPA: William.Degnan@f39.n382.z1.FidoNet.Org Austin, TX 78766-9530 | Voice +1 512 323 9383 [Moderator's Note: Mr. Degnan is generally correct that 'commission complaints' get relatively fast resolution with telco. Many telcos have a representative working full time with the state commission; or they may have a telex/fax linked to the commission at all times. For many years, maybe still, IBT's order of priorities was (1) commission complaints, (2) management complaints, (3) walk-in and telephoned customer complaints. I'd say try contacting the commission. PAT]