Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!sdd.hp.com!usc!apple!portal!cup.portal.com!-Rich- From: -Rich-@cup.portal.com (Richard Sherman Payne) Newsgroups: comp.sys.apple2 Subject: Re: ZipGS GX Message-ID: <36819@cup.portal.com> Date: 12 Dec 90 01:53:05 GMT References: Organization: The Portal System (TM) Lines: 38 Hi, I called Zip, and they say that the ZipGSX should work OK with my setup. I can boot with no problems from floppy (3.5"), but if I try to access the HD from the boot, it either hangs or crashes. I called Roger Coats again yesterday, and the person who authorizes the RMA's was not in. I think that requiring multiple long distance calls to complete a transation stinks. I had to do this once already when they sent me a regular ZipChip on my first order. I have two long distance calls, and about $5 postage & insurance invested if rectifying this situation, and so far zip (OK, it's a pun). I left work early again to call Roger Coats today, and no one answered the phone. So far, I can say from direct experience, that RC's service is fast. But if something goes wrong, you will solve it at your own expense. And this is not an easy proposition. There seems to be no guarentee that the person you need to talk too will be in. And of course, when I do, I will have to explain the entire situation again. Zip's spokesman was very verbose, and hardly let me talk. It was mostly a prepared speech. I found out that if you upgrade the SRAM, then your warranty is null and void. He seemed to think that most people who upgraded their systems were somehow smart enough to pull the CPU (with extensive handholding), but nowhere near smart enough to replace the SRAM chips. He did not say this directly, and I never got a chance to make the comparison. So far, my experience has been very frustrating, and it is getting more and more expensive day by day. Rich -Rich-@cup.portal.com