Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!wuarchive!hsdndev!husc6!encore!dcole
From: dcole@encore.com (Doug Cole)
Newsgroups: comp.sys.encore,encore.general
Subject: Encore's Call Management Center
Keywords: Procedure
Message-ID: <130078@csb8.encore.com>
Date: 12 Dec 90 19:11:22 GMT
Organization: Encore Computer Corp, Fort Lauderdale, FL
Lines: 31



  To:  Encore Users                               
                                              
From:  Doug Cole...Mgr Customer Assistance Center   

Date:  December 12, 1990                           

Subj:  Encore's Call Management Center


It has always been Encore's policy to respond to our customers needs and
provide solutions to problems. I was surprised to see the problem as stated
on the network " No response from Encore's Call Management Center". Thats
why I personally called that customer overseas to resolve the issue. I
worked directly with the customer to resolve the acknowledgement/response
process.

When placing a call to Encore's Call Management Center via E-Mail or Fax,
please provide a means of communicating back to you, ie. mail path, Fax or
phone number. Upon receipt of your service request CMC will then respond
back with a Call # which can be used for future reference. This procedure
will serve as an acknowledgement of your request. 

If you don't hear back from an Encore Customer Service rep in a reasonable
amount of time, feel free to contact me personally.


          International........305-797-5813
          Domestic U.S.........800-832-4243
          FAX..................305-797-5803