Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!yale!hsdndev!cmcl2!panix!tedyoung
From: tedyoung@panix.uucp (Ted Young)
Newsgroups: comp.sys.ibm.pc.misc
Subject: Re: Gateway 2000 Drops Prices Again!
Message-ID: <1990Dec15.225706.21888@panix.uucp>
Date: 15 Dec 90 22:57:06 GMT
References: <Dec.12.07.32.31.1990.20745@remus.rutgers.edu> <DAVID.90Dec12173536@star2.cm.utexas.edu> <Dec.13.05.43.05.1990.15299@remus.rutgers.edu>
Organization: PANIX - Public Access Unix Systems of NY
Lines: 38

In article <Dec.13.05.43.05.1990.15299@remus.rutgers.edu> clong@remus.rutgers.edu (Chris Long) writes:
>
>Gateway 2000 will also send replacement parts by overnight Federal
>Express for free (whole systems for a little extra).  Nice!  And
>there is also 30-day money back guarantee, which is something I
>neglected to mention in my earlier posting.

Gateway2000 also advertises on-site repair along with overnite 
replacement parts.  What they neglect to say is that they will
ship the parts overnite, but that it can take 4 days for it to
get out the door!  Also, *they* decide whether to send an on-site
person, and it can take 2 days (more if it's over a weekend) for
someone to even call to set up an appointment to come over!

My friend got one of their 386-25's, and it not only came late, 
but DOA (dead on arrival).  Of course, they have *NO* technical
support (nor sales) on the weekend, so we had to wait until Monday
to call.  Then it took 2 days of calling them back again and again
before they decided it was the motherboard.  We've received the
motherboard and are now waiting for TRW (they're on site repair
contractor) to call and set up an appointment.  Meanwhile, my
friend could've ordered from Swan or Northgate and he'd be up
by now, but he ordered from Gateway2000 because they promised the
fastest ship time.  I told him to get a refund, but he needs the
computer *badly*. <sigh>

>
>I'm not affiliated with Gateway 2000 in any way, shape, or form;
>I'm just a very satisfied consumer.

I'm not affiliated with any companies mentioned, but as a computer
consultant you can bet Gateway2000 won't be getting my recommendation.

>
>-Chris


	-- Ted