Path: utzoo!censor!geac!torsqnt!news-server.csri.toronto.edu!cs.utexas.edu!uunet!ncrlnk!ncrstp!npdiss1!pasek
From: pasek@npdiss1.StPaul.NCR.COM (Michael A. Pasek)
Newsgroups: comp.sys.ncr
Subject: Re: Coporate Use of Internet/Usenet
Summary: Great Idea!
Keywords: Internet?, Usenet, Coporate Use, Support
Message-ID: <785@npdiss1.StPaul.NCR.COM>
Date: 15 Dec 90 18:00:58 GMT
Expires: 21 Dec 90 00:00:00 GMT
References: <639@secola.Columbia.NCR.COM>
Reply-To: pasek@c10sd3.StPaul.NCR.COM (M. A. Pasek)
Followup-To: comp.sys.ncr
Distribution: na
Organization: NCR Comten, Inc.
Lines: 23

In article <639@secola.Columbia.NCR.COM> krupczak@secola.columbia.ncr.com (Bobby Krupczak) writes:
>[using the Internet to support customers]

I have had some experience dealing with vendors who provide e-"mail boxes"
for their support, specifically: support@cayman.com.  This proved to be
expeditious AND a time-saver (I didn't have to hang on the phone on hold
for an hour to wait "for the next available xxxx"!!).  E-mail one day,
return e-mail with suggested resolution to problem the next day (which was
correct, I might add).

Yes, I think a connection to the Internet for NCR as a whole would be a 
good idea.  We already have one here at NCR Comten, and route all our e-mail
and news that is NOT destined for NCR sites out that connection.  For stuff
that's destined for NCR sites, it's still got to go thru Dayton and (I think)
CS-NET (which means it takes longer).  The other GREAT advantage is access
to the myriad of anonymous FTP sites.

M. A. Pasek               Software Development              NCR Comten, Inc.
(612) 638-7668               NP Development               2700 N. Snelling Ave.
pasek@c10sd3.StPaul.NCR.COM                               Roseville, MN  55113

P.S.  Hey, Bobby -- e-mail me regarding your AppleTalk work....guess who's
going to do an AT Internetwork Router ?!?