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From: casey@gauss.llnl.gov (Casey Leedom)
Newsgroups: comp.dcom.modems
Subject: Re: Telebit T2500 hangs as answering modem with V.32/V.42bis connect
Message-ID: <88132@lll-winken.LLNL.GOV>
Date: 19 Dec 90 19:30:02 GMT
References: <3628@orbit.cts.com> <5082@husc6.harvard.edu>
Sender: usenet@lll-winken.LLNL.GOV
Reply-To: casey@gauss.llnl.gov (Casey Leedom)
Organization: Lawrence Livermore National Laboratory
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| From ddl@husc6.harvard.edu (Dan Lanciani)
| 
| I appreciate the fact that Telebit got stuck with a bad V.32 chip set in
| the T2500, and that the T1600 is their hope for the future, but I also
| think they might still support the (relatively new) T2500s out there.
| (Unless there is a free upgrade that I missed... :)

  I must have missed it too.  What's worse, even with the T1600, Telebit,
unlike many other modem manufactures, hasn't made any announced
commitment to take on V.32bis when it's standardized.

  This plus the recently rotten technical support response (not because
of the technicians, but because there are just too few of them), plus no
announced upgrade path for the T2500 is causing me to re-evaluate my
Telebit recommendation to others at LLNL.  Since we buy a *LOT* of modems
and my recommendation carries a *LOT* of weight here, we're talking about
Telebit losing a fairly major account ...

  Unfortunately this note will fall of deaf ears since I've been informed
that Telebit no longer monitors this newsgroup.  In fact, as I understand
it, modems@telebit.com is also no longer read ...  Yet another cause for
concern.

  I like Telebit a lot and I recommended their modems for good reason,
but if they start screwing around with us this way, they're going to lose
our business.

Casey