Path: utzoo!attcan!utgpu!cunews!bnrgate!brtph3!brchh104!brchs1!bnr.ca!rice.edu!sun-spots-request
From: sjrpp!eddie@cs.utexas.edu (Eddie Turner SJRPP TSD)
Newsgroups: comp.sys.sun
Subject: Re: Service contracts, ASJ vs. SUN
Keywords: Miscellaneous
Message-ID: <920@brchh104.bnr.ca>
Date: 17 Dec 90 22:02:56 GMT
Sender: news@brchh104.bnr.ca
Organization: Sun-Spots
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Approved: Sun-Spots@rice.edu
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X-Sun-Spots-Digest: Volume 9, Issue 411, message 1
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In article <623@brchh104.bnr.ca> RMG3@psuvm.psu.edu writes)
 :-) 
 :-) o So, is ASJ true to their word?  (their offer is that someone will be
 :-)   here within 4 hours of our call)

We have used ASJ on-site support service for our RasterGraphics
electrostatic plotter for a year now and any time we have problems they
are here by noon the next day (they come up from Melborne, Fl.) and they
always show up with plenty of spare parts.  For this reason we have now
gone with their Sun hardware support (cost 18% less than Sun's).  We have
not had to use the service yet (knock on wood) but I feel very confident
in their ability should that happen.

Eddie Turner                         UUCP:...gatech!uflorida!unf7!sjrpp!eddie