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From: scotte@applix.com (Scott Evernden)
Newsgroups: comp.sys.ibm.pc.misc,comp.sys.ibm.pc.hardware,comp.unix.sysv386
Subject: EPS Technologies Screws Me
Message-ID: <1101@applix.com>
Date: 28 Dec 90 18:56:35 GMT
Reply-To: scotte@applix.UUCP (Scott Evernden)
Organization: APPLiX Inc., WestboroMA
Lines: 37


This was supposed to be a story about a successful mail-order buy.
Instead- EPS Technologies screwed me over.

I'd read the good things being said about EPS Technologies here.  My
own research indicated they would be a low mail-order risk.  So on Dec
3, I ordered a loaded 486/33 from them.  I indicated that for tax
purposes it was absolutely critical that I receive the machine before
the end of the year.  No problem I was told, it would be shipped in 8
working days.

On Dec 7, EPS said they would be shipping my system the week of Dec
17.  Dec 21 - nobody returns my calls.  I talk to someone in shipping
who says they will ship on Dec 26.

Dec 24, Todd Booge at EPS "guarantees" my machine will arrive Dec 27.
He says they are having difficulty getting motherboards in, but they're
gonna "pull" one from another machine for me.

On Dec 28, EPS shipping claims my machine is on the bench being
burned-in.  Will be shipped on Dec 31.  I'm more than a little pissed
off now.  Shipping guy, Jack, changes his story and says he can have
the machine in my hands on Dec 31.  I say I don't believe him.

Todd actually returns my call, and apologizes.  Says the 345 Meg disks
were late coming in.  I find it fascinating that there's a different
excuse each time I call.

Finally, I have the sense to cancel the order.  EPS succeeds in
screwing me out of a 1990 business expense I was really counting on.

Other details I've omitted have caused me considerable concern about
this place.  I would recommend you avoid EPS unless you could care less
when/if you receive your equipment, and if you won't be relying on
their technical support.

-scott