Path: utzoo!utgpu!news-server.csri.toronto.edu!rutgers!kb2ear!overlf!emanuele
From: emanuele@overlf.UUCP (Mark A. Emanuele)
Newsgroups: comp.unix.sysv386
Subject: Re: Unix Support or lack thereof (Re: '386 Unix Wars)
Summary: AT&T Support  - The best I've seen yet.
Keywords: sco unix interactive wars
Message-ID: <1855@overlf.UUCP>
Date: 1 Jan 91 16:58:45 GMT
References: <1990Dec30.193929.16181@kithrup.COM> <5553@rsiatl.Dixie.Com> <5568@rsiatl.Dixie.Com>
Organization: Overleaf, Inc.
Lines: 21

In article <5568@rsiatl.Dixie.Com>, jgd@Dixie.Com (John G. DeArmond) writes:
> AT&T        You gotta be kidding on non-AT&T hardware.  "AT&T support" is also
> 			an oxymoron.


You're right about it on non ATT hardware. However, I STRONGLY disagree with
you on the support. I had a problem with a unix system a few months ago.
I called the support line at 11:30 PM. Not only did someone answer the phone,
but they got me a support engineer who in turn got his DISTRICT MANAGER on
the line. They stayed on the line with me for 4.5 hours until the problem 
was fixed. NOW I CALL     T H A T     S U P P O R T !!!!!!.

Now I admit we DID pay for a 24 Hr. 365 Day service contract. But as the saying
goes, You get what you pay for.


-- 
Mark A. Emanuele
V.P. Engineering  Overleaf, Inc.
500 Route 10 Ledgewood, NJ 07852-9639         attmail!overlf!emanuele
(201) 927-3785 Voice   (201) 927-5781 fax     emanuele@overlf.UUCP