Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!uunet!maverick.ksu.ksu.edu!unmvax!uokmax!skaggs
From: skaggs@nsslsun.gcn.uoknor.edu (Gary Skaggs)
Newsgroups: comp.dcom.lans
Subject: Re: 3COM bridge resets
Keywords: 3COM
Message-ID: <1991Jan4.140428.10849@uokmax.ecn.uoknor.edu>
Date: 4 Jan 91 14:04:28 GMT
References: <1991Jan3.173757.8314@eagle.lerc.nasa.gov>
Sender: news@uokmax.ecn.uoknor.edu (Nets)
Organization: National Severe Storms Laboratory
Lines: 46

Let's take off on a bit of a tangent here...

In article <1991Jan3.173757.8314@eagle.lerc.nasa.gov> rjlang@falcon.lerc.nasa.gov (Ray Lang) writes:
[...stuff deleted about problem with a 3COM (Bridge Comm) bridge...]
>                                                            We have contacted
>3COM two different times about 4 or 5 weeks ago and they hadn't heard of this
>happening before and were supposed to get back in touch with us. We are still
>waiting.
>
>Has anyone else had any similar experiences? Hopefully Bridge Communications
>(3COM) is subscribed to this.
>
Wow!  You actually TALKED with someone at 3COM about at BC product?  What a
miracle worker.  We've got two remote IB-3s on either end of a short T1 and
have had intermittent trouble with them, as in once every 2 or 3 months, it
doesn't work at all for about 2 weeks, then it miraculously heals itself.

The bridges were purchased and controlled by another agency (yeah, I know,
dependent on the crap but don't have control of it, bummer) and I got fed up
with them, IMHO, not doing anything about the problem.

I bitched enough that they said, OK, you call 'em.

And I did.

For the uninitiated, you call this 800 number and start entering touch tone
codes to get to the right department.  A choice comes down, "enter 4 if you
would like to speak to a technician regarding a Bridge Communications product
now..." or some such.  Visions of "NO!  I spoke with the last person about
it!" "No, I had the last call!" "No you didn't.  I had to put up with the
complaints last time!" etc. ad nausem.

Well, after having been on hold for 45 minutes, I gave up.  Called the 
original agency back and said, it's your babe.  Have fun.

Right now?  4000+ CRC errors and 4000+ framing errors per day on both ends of
a squeaky clean T1 circuit.

Gonna replace them with anything but 3COM.

Sorry, had to unload this on someone.  You drew the short straw.
______________________________________________________________________________
Gary Skaggs - WB5ULK	skaggs@nssl.gcn.uoknor.edu	DOC/NOAA/ERL/NSSL

	"I don't mind surprises, as long as I know about them in advance."
			- Yogi Berra.