Path: utzoo!censor!geac!torsqnt!news-server.csri.toronto.edu!cs.utexas.edu!wuarchive!zaphod.mps.ohio-state.edu!mips!bridge2!txd
From: txd@bridge2.ESD.3Com.COM (Tom Dietrich)
Newsgroups: comp.dcom.lans
Subject: Re: 3COM bridge resets
Keywords: 3COM
Message-ID: <2999@bridge2.ESD.3Com.COM>
Date: 7 Jan 91 16:12:50 GMT
References: <1991Jan3.173757.8314@eagle.lerc.nasa.gov>
Organization: 3Com Corp., Mt. View, CA
Lines: 48

In article <1991Jan3.173757.8314@eagle.lerc.nasa.gov> rjlang@falcon.lerc.nasa.gov (Ray Lang) writes:
>I am hoping someone can shed some light on the problem we are having here on 
>our bridged network. 
>
Config. info. deleted.....
>
>The problem is, the 3COM bridge intermittently resets itself (reboots). There
>are no error conditions or anything out of the ordinary that we can see. We
>have replaced the bridge with another 3COM IB/2000 and it still continues. It
>will occur several times in a one or two day period, then may not happen again
>for a week or so. It may happen any time of the day or night. We have contacted
>3COM two different times about 4 or 5 weeks ago and they hadn't heard of this
>happening before and were supposed to get back in touch with us. We are still
>waiting.
>
>Has anyone else had any similar experiences? Hopefully Bridge Communications
>(3COM) is subscribed to this.
>
I work for 3Com Tech. Support. I'm answering this in an unofficial
capacity. Technical support for 3Com is supplied on a contractual
basis.

If you'll call back, and reference your incident number, we'll get
more specific on your solution. In the event that you don't have one,
mention that you had called earlier, and that I had responded to this
article.

In general, I'd suggest that you prepare to take a memory dump of the
failure mode. Refer to the IB/2000 install guide ppg. E-3. Are you
running current software (rev. 3.1)? I have not seen this problem in
the past, but we'll look into it once we have a little more to go on.

Again, give us a call, and we'll work on the problem, I apologize for
any difficulties that you have had with our organization.


>--
>**********************************************************************
>*   Ray Lang                            rjlang@falcon.lerc.nasa.gov  *
>*   NASA Lewis Network Control Center               Cleveland, Ohio  *
>**********************************************************************

*********************************************************************
      Tom Dietrich, 3Com Technical Support

NOTE: The above is a personal response, and not the official position
      of 3Com Corporation.
*********************************************************************