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From: briang@eng.sun.com (Brian Gordon)
Newsgroups: comp.dcom.telecom
Subject: Re: Prodigy Must Refund Fees to Unhappy Subsribers
Message-ID: <15765@accuvax.nwu.edu>
Date: 2 Jan 91 23:53:57 GMT
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X-Telecom-Digest: Volume 11, Issue 4, Message 12 of 12


The original article referenced only $P$ customers in TX.  I'm in CA
but, a refund was offered for my dropping off (in favor of GEnie for
the kids) as of their start date for "excess message" charges.  Except
for the fact that I had to send several (six or seven) messages
telling them to pull my plug as of the date they started their new
charges, quitting seems to be a reasonable process.  The first n-1
messages received responses asking that I reconsider, try it for a
while and see if the new charges really affected me, etc.  I'll be
sure when I see their check.