Path: utzoo!censor!geac!torsqnt!news-server.csri.toronto.edu!cs.utexas.edu!asuvax!hrc!uucs1!gaf
From: gaf@uucs1.UUCP (gaf)
Newsgroups: comp.lang.postscript
Subject: Re: Problems w/HP PostScript cartridge
Message-ID: <370@uucs1.UUCP>
Date: 3 Jan 91 20:49:00 GMT
References: <1990Dec31.183001.6201@panix.uucp>
Reply-To: gaf@uucs1.UUCP ()
Organization: UUCS inc., Phoenix Az
Lines: 31

In article <1990Dec31.183001.6201@panix.uucp> schuster@panix.uucp (Michael Schuster) writes:
>Recently there has been some discussion (from myself and others) about
>problems with the HP PostScript cartridge. As promised, one of HP's
>online CompuServe reps got back to me with answers to complaints arising
>from myself, Don Lancaster, and this net. Here is the reply in its
>entirety. Can you say "stonewall", boys and girls? Wait till I send this
>to Don Lancaster.

=== reply deleted ===

After reading the reply from HP, I don't agree that they are stonewalling.
It sounds to me like they're trying to get you (and anyone else having
problems with their PS cart) to go through normal support channels.
He acknowledged there were problems, and said they would continue to
investigate them.  He also said there was no hue and cry from the user
community about these particular problems (translation: lower on their
list of things-to-do than the ones people are hot about).

That all seems reasonable to me.  That you could reach some official company
person on CompuServe, and that he would do any investigation and politely
reply to you is a marvel in this age of "no support".  By that I mean lots
of companies (a) don't offer support at all, (b) hire support people whose
IQ seems to be at the "you want fries with that?" level, or (c) charge
outrageous rates for "real" support (where you can talk to someone who
knows what you're talking about and will actually try your test cases).

What more do you want from support?
-- 
Guy Finney					It's that feeling of deja-vu
UUCS inc.   Phoenix, Az				all over again.
ncar!noao!asuvax!hrc!uucs1!gaf	sun!sunburn!gtx!uucs1!gaf