Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!usc!orion.oac.uci.edu!jhess
From: jhess@orion.oac.uci.edu (James Hess)
Newsgroups: comp.sys.ti
Subject: Re: Myarc
Message-ID: <2783EBDE.3165@orion.oac.uci.edu>
Date: 4 Jan 91 02:43:41 GMT
References: <uFy6u1w163w@ka3uzr.UUCP> <897@compnect.UUCP>
Organization: University of California, Irvine
Lines: 53

In article <897@compnect.UUCP> dave@compnect.UUCP (Dave Ratcliffe) writes:
>
>>>>>>>>>>>>> FLAME ON <<<<<<<<<<<<<
>
>This flame is for Myarc and is one I've been spraying for so long it
>almost comes automatically now. We were sold a computer that was
>incomplete but promised to be complete. Most warranties have long since
>expired with NO promised software to make these system operate as
>advertized when purchased. Calls to Myarc go consistantly unanswered or
>with 9am - 5pm busy signals. Letters, yes even REGISTERED letters, go
>unanswered/ignored. This company, Myarc Incorporated, has consistantly
>crapped on the people who spent money in good faith on a system they
>BELIEVED in and WANTED to succeed. 

>I
>had stayed with Myarc for this long because I wanted to be fair to Lou
>and give him every chance to explain/apologize/reform/whatever. 
>
>So much for being fair. 
>
>Now I'm ready to get nasty.
>
>> flame off <
>


At the risk of sounding anti-socially rational, I would guess that what 
happened was some well-intentioned enthuasiasts with some big dreams started
a company to pick-up where TI left off and called it MYARC.  They probably 
didn't have the business background or the resources to do a proper market 
survey to see whether they could make it go.  So sales weren't large enough to
make them enough money to hire a proper-sized staff.  Now they're always behind
schedule and behind on money.  

A regular business at this point would cut their losses and move on (e.g. Texas
Instruments).  Lou, however, either has too much emotional investment in the 
whole thing or some sense of ethical commitment to his customers that keeps him
plugging along, however badly he does it.  

This is not to say the flame is unjustified, but that poor performance doesn't 
necessarily imply a bad attitude.  'The road to hell is paved with good 
intentions...'

I don't know Lou and haven't dealt with MYARC, so I don't speak from specific 
knowledge.  Rather, I speak from the general knowledge of someone who owned a 
small business and learned in the school of hard knocks the dangers of 
promising more than I could deliver.

You probably need to make the decision that Lou apparently can't, and give up 
on MYARC, or find some way of getting him the additional resources needed to 
fulfill MYARC's promises.

J. Hess